Question 1

Why should I switch from eZee FrontDesk?

Accepted Answer

eZee handles basic front office, but it lacks a visual StayView tape chart for drag-and-drop reservations, a proper cashiering center with split/merge/void operations, a 7-step night audit wizard, rate calendar with yield management, or a full finance module (hierarchical Chart of Accounts, Trial Balance, P&L, Balance Sheet, Bank Reconciliation). With SwagatPMS, you get all of that plus POS with KOT kitchen display, floor plan housekeeping, 11 built-in reports, dark mode, and GST-compliant reporting — in one platform instead of running eZee plus IDS Next side by side.

Question 2

Can I migrate my existing data?

Accepted Answer

Yes. SwagatPMS supports data import from eZee FrontDesk, IDS Next FortuneNext, Hotelogix, and other PMS platforms. Our onboarding team handles the migration so you can go live without losing historical data.

Question 3

How many properties can I manage?

Accepted Answer

There is no limit on properties. Each property is billed at ₹1,50,000/year. You manage all properties from a single dashboard with consolidated reporting, cross-property search, and centralized procurement.

Question 4

Is SwagatPMS fully GST compliant?

Accepted Answer

Absolutely. SwagatPMS includes a dedicated 6-tab GST hub covering B2B, B2CS, CDNR, HSN summary, GSTR-1, and GSTR-3B — all with CSV export. It handles differential tax rates (rooms at 5%/18%, restaurant at 5%/18% based on hotel classification, banquets at 18%), B2B and B2C invoice generation, HSN/SAC code mapping, and e-invoicing (IRN).

Question 5

What support is included?

Accepted Answer

Every plan includes email and phone support during business hours, guided onboarding, staff training sessions, and access to documentation. Priority support and dedicated account management are available for multi-property chains.

Question 6

Is there a free trial?

Accepted Answer

We offer a personalized demo followed by a 14-day trial with your actual property data. Schedule a demo to get started.

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